Privacy Policy

01Our Commitment to Your Privacy

Boston Tree Services is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use and protect your information when you visit bostonnytreeservice.com, call us, or ask us for a tree service estimate. We follow the privacy laws that apply to a local business in New York, and the rights described below are open to every visitor wherever they live.

This notice tells you what we collect, why we collect it, who sees it and what your choices are. Our Terms and Conditions apply together with this policy.

02The Information That We Collect From You

We process your personal information to answer your request, give you an estimate, do the work you ask for, and meet our legal, contractual and business obligations. We will never collect unnecessary personal data or use it in ways other than those described in this notice.

The personal data we collect includes:

• Name
• Phone number, including a mobile number
• Email address
• Property address or the location of the tree, when you give it to us
• The message you write to us, and any photos of your trees you choose to send
• Your choices about being contacted, such as whether you agreed to text messages
• Our correspondence and communications with you, including calls and chat messages

Our servers also see your IP address when you use our forms. We use it only to stop spam and repeated submissions, and we do not keep it.

03How Your Personal Data May Be Used

Boston Tree Services respects your privacy and will never sell or share your data for advertising. We will not disclose your data without your consent, unless the law requires us to. We keep your data only as long as is necessary for the purposes in this notice.

We use your personal data to:

• Reply to your call, form or chat message and give you an estimate
• Schedule, carry out and follow up on the tree work you ask for, including emergency calls
• Send you service messages about your request, such as appointment and estimate details
• Occasionally send marketing information, by text message only if you ticked the box to agree to it
• Keep our records, handle insurance matters and meet legal requirements

Giving us your personal information is voluntary. Without it, though, we may not be able to give you an estimate or offer some or all of our services.

Text messages. If you agree to receive marketing text messages, message frequency varies and message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Agreeing to marketing texts is not a condition of getting an estimate or any service. We do not share your mobile number or text-message consent with third parties for their own marketing.

04Your Rights In Relation to Your Information

Depending on where you live, you may have certain rights regarding your personal information.

Under U.S. state privacy laws, for example in New York and California:

• The right to know what personal data we collect and why
• The right to request access to your data
• The right to ask us to correct your data
• The right to request deletion of your data (subject to certain legal exceptions)
• The right to opt out of the sale or sharing of your data. We do not sell your personal data.
• The right not to be treated differently for using any of these rights

If you wish to exercise any of these rights, contact us using the details at the bottom of this page. We may ask you to verify your identity to make sure your data is protected and secure.

05Sharing and Disclosing Your Personal Information

We do not share or disclose your personal information without your consent, except for the purposes specified in this notice or as required by law. We use trusted service providers to run our business, and they process your data only on our instructions and must follow this Privacy Policy and the applicable laws. They include:

• Our customer-management and messaging provider (GoHighLevel / LeadConnector), which receives your form details, runs our website chat and sends our calls and text messages
• Our website hosting provider, which stores the website and its files
• Google, when you open the map or follow a link to our reviews

We may also share information with our insurance company, when a claim needs it, or with the authorities if the law requires it.

06Safeguarding Measures

We take every reasonable measure to protect your personal data from unauthorized access, alteration, disclosure or destruction. Only the people who need your details to answer and carry out your request can see them. No website or message system is completely secure, so please do not send us anything highly sensitive, such as payment card or social security numbers, through our forms or chat.

07Where Your Data Is Processed

Our service providers are based in, or may process your data in, the United States. If your data is ever transferred outside the United States, we make sure it is protected by appropriate safeguards that comply with applicable laws.

08How Long We Keep Your Data

We keep personal information only as long as is necessary for the purposes outlined in this Privacy Policy, for example to finish your job, follow up, and meet insurance, tax and legal requirements. If you consent to receive marketing communications, we keep your details until you withdraw your consent. After that, we delete or anonymize the data.

09Use of Cookies

This website does not use cookies to show you ads or to follow you around the web. A few services we use, such as the Google map, the website chat and our hosting provider's tools, may set their own cookies or collect anonymous technical information when they load. You can block or delete cookies in your browser settings; the website still works if you do.

10Children

Our website and services are meant for adults, such as homeowners and property managers. We do not knowingly collect personal information from children under 13. If you think a child has sent us their details, contact us and we will delete them.

11Grievance

We process your personal information in compliance with this Privacy Policy and applicable laws. If you have any concerns or wish to make a complaint, you may contact us directly and we will respond promptly.

For unresolved complaints, you can contact the New York State Attorney General's Office or the other relevant regulatory authority in your state.

• Boston Tree Services, Boston, NY 14025
• (716) 456-8833
• Contact page

12Linking to Other Sites from Our Website

Our website contains links to other sites not managed by Boston Tree Services, such as Google. We are not responsible for the privacy practices of these sites. We encourage users to read the privacy statements of all linked websites.

13Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of the page shows when it last changed, and we encourage you to check it now and then.